If you have an Ultimate Gift Card that begins with 502125 please visit gift.ultimategiftcards.com.au

Where can i find my card expiry for making purchases online ?

When making a purchase online using your Ultimate Gift Card please enter the expiry 12/29 during checkout. Please note that this is your online purchase expiry only and that your gift card is valid for three years from date of activation. To check your balance and card service expiry please visit www.myprepaidcentre.com.au

Online Expiry – The expiry date needed to enter during checkout when making purchases online or exchanging your physical gift card for a partner eGift. Online expiry is 12/29 for all Ultimate Cards.

Card Service Expiration – The expiry date for when your card is valid until. To check your card service expiration please visit www.myprepaidcentre.com.au 

Do I select “Credit, Cheque or Savings” at the EFTPOS terminal?

Always select “Credit” and when asked for the PIN, enter the 4-digit PIN that is under the scratch panel on the back of the Gift Card.

Can Ultimate Gift Card be used to make purchases online?

Yes, Ultimate Gift Cards can be used to make purchases online. Enter the card information in the credit/debit card section and please ensure the current balance of the Ultimate Gift Card is enough for the entire purchase as most online merchants cannot accept the combination of an Ultimate Gift Card and a Credit Card.

Can I add my Ultimate Gift card to my mobile wallet?

Yes, Ultimate Gift Cards can be added to your Apple, Samsung, or Google mobile wallet. To add your Ultimate Gift Card to your mobile wallet follow the steps below:

Add your eGift to your Mobile Wallet

1. Click on the eGift link sent to your email
2. Fill out the registration form to activate your eGift
3. Click on the Add to Wallet
4. You will be promoted to download My Prepaid Center App if not already installed
5. Your card has been added to your mobile wallet

Add your Physical Card to your Mobile Wallet

1. Go to the Wallet app on your mobile device
2. Click on the plus icon
3. Select Debit or Credit card on the next screen
4. Enter your card details
6. Your card has now been added to your mobile wallet

I have been given an Ultimate Gift Card, how does it work?

Ultimate Gift Card are a pre-paid gift card run on the Visa network that carries a certain amount of spending power. Each time the Gift Card is used to make a purchase at participating retailers, that purchase amount is deducted from the Card’s available balance. Once the value has been exhausted, it cannot be used for more purchases.

Is the physical Card required to be used at the EFTPOS pin pad to authorise my purchase when using an Ultimate Gift Card?

Yes. The retailer must use the pin pad provided when redeeming an Ultimate Gift Card for goods or services as directed by the POS terminal.

Where can the Ultimate Gift Cards be used?

Please visit our website www.ultimategiftcards.com.au and select your card for a full list of participating retailers.

Can I use Ultimate Gift Cards to get cash out of the ATM?

No, the Ultimate Gift Cards cannot be used to withdraw cash at ATM or EFTPOS facilities.

Is the balance updated automatically?

Yes. Each time you use an Ultimate Gift Card, the purchase amount is automatically deducted from the Card balance as it is swiped through the terminal pin pad and the transaction approved. If the transaction is declined the funds are not deducted as there is not enough balance to allow the transaction to be completed. You, the cardholder, can check the balance of your Gift Card online at www.ultimategiftcards.com.au. It is recommended that you check your balance each time before using your Gift Card.

What do I do if the EFTPOS pin pad does not approve my Ultimate Gift Card transaction?

Check the following:

    1. The Visa network may be offline.  You as the customer will need to provide another payment type or come back when the Visa system is up.  You cannot use the gift card when the system is offline.
    2. The Gift Card’s magnetic stripe may be damaged. Please contact the card provider at www.ultimategiftcards.com.au for further information.
    3. There may be insufficient funds left on the Gift Card for the transaction.  Please check your card balance online at www.ultimategiftcards.com.au
    4. The Gift Card may have expired.  Check the expiry date which should be written on the back of the Gift Card – it is calculated by adding three years to the date of purchase.  You can also find the expiry date by checking your Gift Card balance on www.ultimategiftcards.com.au.

How can I replace my Ultimate Gift Card if it is not working?

The only time the Card Issuer will replace a Gift Card is when:

  1. The Gift Card is valid (i.e. it has not expired);
  2. There is available balance remaining on the Gift Card; and
  3. The Cardholder is in possession of the physical Gift Card.

Contact the Gift Card Provider through the Contact Us section of this website www.ultimategiftcards.com.au and ensure you have the 16-digit number from the Gift Card as well as the 4-digit PIN found on the back of the Gift Card present as you will be required to provide this information.

How can I check the Ultimate Gift Card available balance?

You can check your Gift Card balance at www.ultimategiftcards.com.au by selecting ‘Card Balance’ from this website’s navigation menu or by calling 1800 862 126.  You will then be prompted to enter the 16-digit card number on the Gift Card as well as the 4 digit PIN found on the back of the card.  The resulting search will show the available balance remaining and expiry date, as well as the most recent transaction summary.

Can I see a list of transactions made with the Ultimate Gift Card?

Yes. You can view your Gift Card balance and transaction history at www.ultimategiftcards.com.au or by calling 1800 862 126.

Do I have to spend the entire amount of the Ultimate Gift Card in a single purchase?

No. Gift Cards are partially redeemable.  Within the Gift Card’s validity period, any available balance can be used for multiple purchases at any participating merchant.

Can Ultimate Gift Card be reloaded with value?

No, these Gift Cards cannot be re-loaded.

Does Ultimate Gift Cards expire?

Yes, a Gift Card will expire 36 months (3 years) from the date of purchase.

What happens if I have not used all of the funds when the Ultimate Gift Card expires?

Whatever value is left on the Gift Card after its expiry will not be available to you. We encourage you to use your Gift Card before it expires.

Do I receive change on an Ultimate Gift Card transaction?

No. The Gift Card can be used until the balance reaches a nil value, no matter how small the balance.

What if the value of the purchase I want to make is greater than the value/balance on the Ultimate Gift Card?

If your purchase is larger than your balance, ask the cashier to swipe the gift card for the exact amount available on the card. Then pay the remaining balance with another form of payment. These are called “split transactions.” Some merchants do not allow cardholders to conduct split transactions. Some merchants will only allow you to do a split transaction if you pay the remaining amount in cash. Please note that this only applies to card-present transactions. Online merchants don’t have the capabilities to perform split credit transactions in this instance we have added the functionality to swap your Ultimate card for a partner eGift. Visit www.exchangeyourcard.com.au to convert your Ultimate card to partner eGift, this will allow you to make split purchases online by using the eGift as a form of payment and using another form of payment to pay the difference. Please note that not all partners have an eGift available.

What happens if I lose my Ultimate Gift Card, or it is stolen?

Lost, stolen, damaged or expired Gift Cards cannot be replaced or refunded. Please refer to the terms and conditions at www.ultimategiftcards.com.au.

Are there Terms & Conditions that apply to the Ultimate Gift Card?

Yes, a brief summary of the Terms & Conditions are printed on the back of the Gift Card.  You can view the full Terms & Conditions at www.ultimategiftcards.com.au.

Are there any fees for using the Ultimate Gift Card or checking the Gift Card balance or transaction history?

No, there are no fees associated with use of the Ultimate Gift Cards or checking the Gift Card’s balance or transactions.

What happens if an item was purchased with the Ultimate Gift Card and needs to be returned?

Any refunds on Card transactions are subject to the policy of the specific merchant. Refunds may be in the form of a credit to the Card, cash refund or in-store credit. If the Card expires or is revoked before you have spent any funds resulting from a refund (whether or not the original transaction being refunded was made using the Card) then you will have no access to those funds.

Can I swap my Ultimate Gift Card for an eGift of a participating merchant?

Yes, your Ultimate Gift Card can be exchanged for a partner eGift that is listed as participating retailer on your Ultimate Gift Card. Visit www.exchangeyourcard.com.au to convert your Ultimate card to partner eGift, this will allow you to make split purchases online by using the eGift as a form of payment and using another form of payment to pay the difference. Please note that not all partners have an eGift available.

How long will my electronic merchant eGift card take to arrive?

Your electronic cards will usually be delivered to you within minutes of processing your order.  However, delivery can take up to 48 hours if there are issues with your order that require us to manually handle your order.

Can I redeem my Ultimate card for more than one merchant’s eGift card?

Yes, you can split the value of your Ultimate Card across multiple participating merchants.

Why can’t I select a merchant eGift card for less than or more than the amounts shown?

The minimum and maximum value for each merchant eGift card is set by the merchant according to their program terms.  You can select multiple eGift cards for the same merchant if you wish to have more than a single card will allow.

Can I spend my electronic merchant eGift card on the merchant’s website?

This depends on the merchant’s policy.  Before you order your electronic eGift cards, please check out the terms and conditions for each card. These are found by clicking on the information icon within the product description. You can also visit the merchant’s website for more information.

What do I do if I have not received my electronic merchant gift cards after 48 hours?

First, please check your spam/junk folders. If you do not find them there, use the Contact Us form to initiate an inquiry.

I entered an incorrect email delivery address during checkout – what do I do?

If the email address provided was incorrect, please complete the Contact Us form at www.ultimategiftcards.com.au.

I have lost my electronic merchant eGift card – what do I do?

Merchant eGifts can be re-sent if you have lost or accidentally deleted them (providing they are still valid), but we cannot replace eGifts that have been redeemed by a third party if an incorrect email address was provided during checkout. Gift Cards should be treated as cash – we cannot replace any that are lost, stolen or damaged once you’ve received them. Please complete the Contact Us form to resend your eGift card.

What is Apple Pay?

Apple Pay is a digital wallet from Apple which lets you use a compatible iPhone, iPad, Apple Watch and Mac to make secure contactless purchases in stores, within selected apps and participating websites in Safari on Mac, using your Ultimate Gift Card.

*For a list of compatible Apple Pay devices, see support.apple.com/en-au/km207105.

How do I add my Ultimate Gift Card to Apple Pay?

Adding your card to Apple Pay is simple.*

Here’s how to get started.

  1. On iPhone, open the Wallet app and tap the “+” sign.
  2. For Apple Watch, open the Watch app on your iPhone and tap “Wallet & Apple Pay”, then tap “Add Credit or Debit Card”.
  3. On iPad, go to Settings, open “Wallet & Apple Pay” and tap “Add Credit or Debit Card”.
  4. On your Mac model with Touch ID, go to System Preferences and select “Wallet & Apple Pay”, then select “Add Card”.

Can I add multiple Ultimate Gift Cards to Apple Pay on my device?

Yes, you can add multiple eligible Ultimate Gift Cards to Apple Pay on compatible devices*. You can also add your Ultimate Gift Card to multiple Apple devices.

*For a list of compatible Apple Pay devices, see support.apple.com/en-au/km207105.

How do I pay using Apple Pay?

Using your Ultimate Gift Card with Apple Pay, you can make contactless purchases for any amount using Face ID or Touch ID — no PIN required.

Paying in stores
Apple Pay is the safer, faster way to pay in stores with your iPhone and Apple Watch. Quickly check out using the devices you carry everyday.*

To pay with Face ID, double-click the side button, glance at your screen, then hold iPhone near the reader. For Touch ID, hold your iPhone near the reader with your finger on Touch ID. On Apple Watch, double-click the side button and hold Apple Watch up to the reader.

Paying in apps and on websites
Apple Pay is the easier, faster way to pay in selected apps and on participating websites because you no longer have to create an account or fill out lengthy forms.*

To pay in selected apps and on participating websites in Safari on your iPhone and iPad, select Apple Pay at the check-out and complete the payment using Face ID or Touch ID. To pay on participating websites in Safari on your Mac, select Apple Pay and complete the payment using your iPhone or Apple Watch. On Mac models with Touch ID, pay using Touch ID on the Touch Bar.

Use Apple Pay wherever you see one of these symbols.

*For a list of compatible Apple Pay devices, see support.apple.com/en-au/km207105.

Is Apple Pay secure?

Enjoy all the benefits of your Ultimate Gift Card using Apple Pay. It’s the easy, secure and private way to pay.*

Paying with Apple Pay is secure and private, as your card details are not stored on your device, or handed over at the point of sale.

Apple uses security features built-in to the hardware and software of your device to help protect your transactions. Apple doesn’t store or have access to your full card details and these are never stored on your device or shared with merchants when you use Apple Pay. Merchants are only provided with your Device Account Number. Each transaction is authorised by your Touch ID, Face ID or the device passcode and a confirmation is displayed in the Wallet. This shows the merchant name, where and when the transaction occurred and the amount of the payment or refund.

*For a list of compatible Apple Pay devices, see support.apple.com/en-au/km207105.

Are there any fees or charges for adding my Ultimate Gift Card to Apple Pay?

No. There are no additional fees to add your card or use Apple Pay.

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