Ultimate Gift Card For Kids - FAQ

Most frequent questions and answers

Unfortunately due to Toys R Us closing all stores the Ultimate Kids Card cannot be used at Toys R Us and Babies R Us after 30 June 2018. However we’re excited to announce that we have partnered with four (4) new brands that will feature on the Ultimate Kids Gift Card which include Australian Geographic, Toyworld, Timezone, ZONE BOWLING and Kingpin Bowling. You can also continue to redeem your gift card at over 700+ locations including Rebel Sport, Dymocks, JB HI-FI and Cotton On Kids.

The Ultimate Kids Gift Card is a pre-paid EFTPOS card that carries a certain amount of spending power. Each time the Gift Card is used to make a purchase at participating retailers, that purchase amount is deducted from the Card’s available balance. Once the value has been exhausted, it cannot be used for more purchases.

Always select “Savings” and when asked for the PIN, enter the 4-digit PIN that is under the scratch panel on the back of the Gift Card.

Yes. The retailer must use the EFTPOS pin pad provided when redeeming a Gift Card for goods or services as directed by the POS terminal. EFTPOS cards cannot be used online.

No. The Gift Card can only be used when the physical card is present to process the transaction.

The Gift Card can be used to make purchases at Cotton On Kids, Dymocks, JB Hi-Fi, Toyworld, Timezone, Rebel, Australian Geographic, Zone Bowling, Kingpin Bowling stores. Gift Card cannot be redeemed online, at concession or third party stockist stores. The Gift Card cannot be used to withdraw cash at ATM or EFTPOS facilities.

The Gift Card can be used to make purchases at any physical Rebel Sport, Australian Geographic, Dymocks, JB Hi-Fi, Toyworld, Timezone, Zone Bowling, Kingpin Bowling or Cotton On Kids store. The Gift Card cannot be used online or to withdraw cash at ATM or EFTPOS facilities.

No, the Gift Card cannot be used to withdraw cash at ATM or EFTPOS facilities.

Yes. Each time you use The Ultimate Kids Gift Card, the purchase amount is automatically deducted from the Card balance as it is swiped through the EFTPOS pin pad and the transaction approved. If the transaction is declined the funds are not deducted as there is not enough balance to allow the transaction to be completed. You, the cardholder, can check the balance of your Gift Card here. It is recommended that you check your balance each time before using your Gift Card.

Check the following:

  1. The EFTPOS network may be off-line. You as the customer will need to provide another payment type or come back when the EFTPOS system is up. You cannot use the gift card when the system is offline.
  2. The Gift Card’s magnetic stripe may be damaged. Please contact us directly here.
  3. There may be insufficient funds left on the Gift Card for the transaction. Please check your card balance here.
  4. The Gift Card may have expired. Check the expiry date on the back of the Gift Card – which is calculated by adding one year from the Date of Issue. You can also find the expiry date by checking your Gift Card balance here or by calling 1300 882 590.

The only time the Card Issuer will replace a Gift Card is when:

  • the Gift Card is valid (i.e. it has not expired); 
  • there is available balance remaining on the Gift Card; and
  • the Cardholder is in possession of the physical Gift Card.

Contact the Gift Card Provider through the Contact Us section of this website www.ultimategiftcards.com.au and ensure you have the 19 digit number from the Gift Card as well as the 4-digit PIN found on the back of the Gift Card present as you will be required to provide this information.

Yes. You can view your Gift Card balance and transaction history here.

Yes. You can view your Gift Card balance and transaction history at www.ultimategiftcards.com.au

No. Gift Cards are partially redeemable. Within the Gift Card’s validity period, any available balance can be used for multiple purchases at any participating merchant.

No, these Gift Cards cannot be re-loaded.

Yes, your Gift Card will expire 36 months (3 years) from the date of issuance. Any Cards activated on or before 30th March 2018 will have a twelve (12) month expiry period. Any Cards activated on or after 31st March 2018, will have a three (3) year expiry period. Cards may not be redeemed after their expiry date. Any balance that remains on the Card after expiry will be forfeited and will not be available for use.

Whatever value is left on the Gift Card after its expiry will not be available to you. We encourage you to use your Gift Card before it expires.

No. The Gift Card can be used until the balance reaches a nil value, no matter how small the balance.

You will need to supplement the additional value with cash or another payment method that is accepted by the merchant.

Lost, stolen, damaged or expired Gift Cards cannot be replaced or refunded. Please refer to the terms and conditions here.

Yes, a brief summary of the terms & conditions are printed on the back of the Gift Card. You can view the full terms & conditions here.

No, there are no fees associated with use of The Ultimate Kids Gift Card or checking the Gift Card’s balance or transactions.

Each merchant will handle returns as per their own policies and may issue a cash refund or store credit. Funds cannot be returned to the Gift Card.